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Testimonials

Client Stories and Testimonials

We use client initials in order to respect privacy.

BA is a 79-year-old single female. A retired school guidance counselor, she was referred to Catholic Charities Dutchess, via ex-colleagues, when she fell behind on utilities and rent.

Several years ago, BA had been involved in a road traffic accident leaving her a wheelchair user.

During an initial phone call our Senior Health Supports Coordinator learned BA was seeking $850 for rent and $200 for Central Hudson because she had recently hired a home health aide, for whom she was paying out of pocket. Food and other items were also needed.

The day after BA reached out, our Senior Health Supports Coordinator, along with another Case Manager, completed a home visit.

Food pantry items, a ShopRite gift card and gas cards were brought to her home.

Over the next weeks several home visits took place. The coordinator discussed the process of obtaining a home health aide via insurance and informed BA that transportation might also be available the same way. Documentation was obtained regarding outstanding bills. BA’s physician provided a letter confirming medical needs.

Once approved by the CCCSDC Executive Director, both rent, and utility payments were processed. The Coordinator worked with BA on ways to lower her utility usage going forward.  An introduction was made to our partner Medicare Advisor, Nancy, who reviewed the case in full. BA stated, “I am so happy to have called the Medicare Advisor. She was wonderful, informative, and led me to the correct insurance to cover all of my medical needs.”

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